IT Support

Cost-effective outsourcing

The outsourcing of daily IT management is a cost-effective alternative to having a full-time IT department on site. Businesses who want to outsource their IT function can pay a fixed monthly fee for their computer network environment to be looked after by us.

Choosing Xcina IS as a partner means you have a team of qualified experts with an insight into leading industry technology at your disposal, ensuring that the core components of your IT network are supported and proactively maintained.  We guarantee that any updates to your IT network components are fully supported by detailed procedures and policy documentation prepared by our dedicated team.

Remote Assistance Services enable our staff to connect securely to your desktop and applications from anywhere to fix issues quickly, and, should a site visit be necessary, our skilled engineers can be with you in as little as 2 hours, giving you the confidence that any problems will be resolved quickly and effectively

Why Us

At Xcina Information Services we leverage a deep and experienced pool of skilled consultants and engineers to deliver all our assurance, advisory and technical services. We set extremely high standards, we only ever send in our A-Team, and we treat everyone we work with as a partner.

We and our team also hold multiple accreditations and professional qualifications, for added peace of mind.

Here are some other reasons that our clients choose to stay with us…

How We Can Support You

Monitoring Your Systems

We'll monitor your business-critical systems via our automated tools, reporting directly to our helpdesk staff the moment something goes wrong

Phone and email support

We not only have an email ticket system for your use but we pride ourselves on always having someone ready to take your call

Updates and Patches

Keeping systems up to date is critical for security and keeping things running, but we know how tedious and time-consuming it can be, so we'll manage it all for you and work to your schedule

Consolidate your technology services

When problems arise all you have to do is contact us and we'll get you sorted, no more trying to find the contact details for your various support contacts.

Procure and manage Office 365 licences

As a Microsoft Partner we can amange your 365 environment and even provide licenses at a better price

We can consolidate all your technology services – telecoms, IP telephony, internet connections, infrastructure, networking, cyber security, support and cloud services – into a single provision, and employ our industry-specific knowledge on your behalf to deal with compliance and security concerns. Along with providing patch management and software updates to keep your network running smoothly and fix any security vulnerabilities.

As a Microsoft Partner and Cloud Service Provider, we can also procure and manage Office365 licences for you, migrating your current licences, ordering any new licences required and removing licences you no longer need.

If you are interested in any of our IT support services, contact us today!